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Treatment Schedule

check iconHow long before I notice results?

Expect to see results after 7 days of continued use. If you have not noticed results after 10 days simply increase the duration of treatment, and adjust the voltage and mineral content of the water.

How Long Before You Stop Sweating

check iconWhat schedule should I follow?

One treatment once a day is what we recommend. Adjust the machine to the highest voltage which you find comfortable. You can then space out your treatments according to your preferences. However, if you start feeling that the sweating is back, it’s time for another treatment.

check iconShould I do the treatments in the morning or at night?

It doesn't make a difference.

check iconHow long should a session be?

A session should last at least 20 minutes in total: 10 minutes on each polarity. To maximize treatment, you can increase the duration to 30 minutes in total: 15 minutes on each polarity.

check iconAt what point should I reduce the number of treatments, and how should I go about the reductions and maintenance?

You should reduce the number of treatments once your hands or feet are dry. We recommend that you cease treatment once sweating has decreased by about 90%. Usually, after a week or two, you will begin sweating again. When it does, you should start a treatment again. If your condition is severe, you may have to do treatments twice a week. After a continued use, you’ll be able to gauge when it’s time for a maintenance treatment.

check iconIs it okay to be doing two sessions a day?

Yes, you can do two treatments per day.

check iconHow can I maximise my treatment?

Always use the highest voltage you can without hurting yourself. Do 15 minutes sessions on each hands or feet instead of 10 minutes.

check iconI feel like I'm sweating a little bit more. It that normal?

That’s actually a good sign. It means that your body is reacting to the treatment. You should feel the positive effects in a few treatments.

check iconMy hand and feet are dry, but the top of my fingers and toes are still sweating. What can I do?

To make sure the top of your fingers and toes are dry, make sure they’re submerged under water. You can also wear cotton gloves or socks to help.

Power

check iconIs your device battery or mains powered?

Our device is mains powered. It converts AC to DC.

check iconDoes your device use pulsed or direct current?

It uses direct current.

check iconHow many volts should I be using?

You should use the highest voltage you are comfortable with. It's okay to start at 12V. Note that the results are dependent upon the voltage and duration of treatment.

check iconWhat's polarity, and how do I switch it?

Polarity is the flow of the current. You need to change it so that the treatment is effective on both hands or feet. To do so, make sure to take your hands or feet out of the water and unplug the banana cable from the power supply. Once this is done, unplug both banana plugs from the metal plates and plug them back in the opposite plates as they were before.

check iconHow can I avoid electric shocks?

Put one hand in one compartment of the briefcase, then slowly enter the second hand in the water. When you place your hands in the water, start with the junction of your palm and wrist. You can also set the power supply at minimum voltage while you are still familiarizing yourself with the machine.

check iconWhy do I have to exchange the wires on the plates?

It’s how you invert polarity on the iD-1000 model.

check iconIs it safe to use?

Yes, the unit is definitely safe to use, just like many other main powered iontophoresis machines. The power supply includes different protections such as Over Voltage Proteection (OVT), Over Current Protection (OCP), Over Temperature Protection (OTP), Over Load Protection (OLP) and Short Circuit Protection (SCP).

Water

check iconHow much water should I put in the briefcase?

Put in just enough water to wet the skin on the palms of your hands and the soles of your feet, ensuring that the area of hyperhidrosis is covered.

check iconDo you suggest we add anything to the water for better results?

Yes. To ensure better results, we recommend adding 1/4 teaspoon of baking soda for each litre of water.

check iconCan I use distilled water?

No. There must be minerals in the water for the iontophoresis treatment to work. You can add 1/4 teaspoon of Baking Soda to one liter of your distilled or filtered water to ensure that it works.

check iconMy water is going through a carbon filter so all of the minerals are retained out of the water. Is that a problem?

Yes. You should be using hard water. You need minerals in the water in order for the treatment to be effective. You can add 1/4 teaspoon of Baking Soda to one liter of your distilled or filtered water to get it to work properly.

Device

check iconAre you are providing my country's electric plug?

We will automatically provide the correct plug in accordance to your country.

check iconThe plates are a little discolored in certain areas after use. Is that normal?

Discoloration of the plates is normal.

check iconThere’s water in my connectors on the plate. Is that a problem?

No, it's normal.

check iconHow can I dry my components after using them?

Simply let them air dry. You might notice a bit of corrosion on your plates and banana cords with time. It’s a normal reaction to air and won’t affect your treatment.

Financing

check iconDo you offer financing?

Yes, we offer financing through PayPal Credit. Please note that PayPal Credit is only available for U.S. customers.

check iconWhat's PayPal Credit?

PayPal Credit is a PayPal service that gives you access to No Payments and No Interest if paid in full in 6 months on purchases of $99 or more. Click here for more details.

check iconHow do I select PayPal Credit as my payment source?

Select PayPal at checkout, you’ll then have the option to select PayPal Credit as your payment method. A window will appear on your screen where you’ll be asked to provide your date of birth and the last 4 digits of your Social Security number, and then agree to the terms and conditions. Approval takes a few seconds and you can complete your purchase.